Support

Frequently asked questions

I went to my place but the lock didn’t lift

Check that location access for LOCKMEE is set to “Always” in iOS Settings (with “While Using the App”, arrival can’t be detected while the app is closed — open the app when you arrive and check in manually). Opening the app also re-checks your current location and refreshes the lock state.

My connection seems off / other apps are acting strange

LOCKMEE only shields the apps you selected — it never touches your network or connectivity. Please check Wi-Fi or cellular settings first. If a shield ever gets stuck, deleting LOCKMEE removes every shield from your device (your records are deleted too). Contact us if that doesn’t solve it.

How do I cancel my subscription?

iOS Settings → your Apple Account (top of the screen) → Subscriptions → LOCKMEE. Note that deleting the app does not cancel the subscription.

I got a new phone. How do I restore my purchase?

Sign in with the same Apple Account, then in the app tap Settings → Plan → Restore Purchases.

How do I delete all my data?

All data is stored only on your device, so deleting the app deletes everything.

Contact

Still stuck? Email us anytime.
neetblogcom@gmail.com

Including your iOS version and what happened (when, on which screen) helps us help you faster.